Terms of use
1. About these terms
These terms govern your use of the Farrah rider app and the Farrah Captain app (the "apps"), provided by n2a01 ([legal name and CR number]) ("we", "us"). By using the apps you agree to these terms and to our privacy policy. If you do not agree, do not use them.
2. The service
Farrah is a platform that connects riders with captains approved on the platform, for trips within Saudi Arabia. [The legal characterisation of the relationship between n2a01, captains and riders under the Transport General Authority's guidance-app licence — under legal review].
- The service runs in the areas and at the times we set. We do not guarantee that a captain is available at every time or place.
- Scheduled (book-ahead) rides are not available yet. A request is for a ride now. We will publish the terms for scheduled rides when they launch.
- Some features described here may not be available in your version of the app.
3. Accounts
- You must be at least 18 years old [minimum age — to be confirmed by Legal].
- You sign up with a Saudi mobile number and confirm it with a code sent by SMS. Each number has one account.
- Your details must be accurate and up to date, including anything you declare for matching.
- You are responsible for your phone and your verification codes, and you must not share your account. Tell us at once if you suspect someone else has used it.
4. Requesting a ride
- You set the pickup, the destination and the vehicle type, and the app shows the fare before you request.
- After you request, we look for a captain. We may not find one, and the app will tell you if so.
- When a captain accepts your ride, the app shows their name, the car and its plate. Check them before you get in.
- Be at the pickup point on time.
5. Cancellation and no-shows
- You can cancel free of charge before a captain is assigned, and during the free-cancellation window after assignment that the app shows.
- After that window a cancellation fee may apply. The app shows the amount before you confirm, and the cancellation does not go through until you acknowledge it.
- If the captain reaches the pickup point, waits the set time and you do not show up, a no-show fee may apply.
- Amounts and windows are set per vehicle type and shown in the app. [how fees are collected while payment is cash — to be confirmed]
- Once the trip has started, it cannot be cancelled from the request screen.
- A captain may cancel a ride and must give a reason. Repeated cancellations without an acceptable reason can affect the captain's account.
6. Fares, fees and payment
- Fares are calculated from the pricing in force for the vehicle type, shown in Saudi riyals and include VAT.
- For now, payment is in cash to the captain at the end of the trip. Card payment, wallet and promo codes are not available at present.
- The final fare is the one the app shows at the end of the trip. [when a fare can change, for example a new destination or waiting — to be confirmed]
- We issue tax invoices where the law requires them.
- For captains: a commission is due to us on each trip, as the captain app shows, and is settled through the settlement shown there.
- If you think a fare or fee is wrong, write to us within [period] of the trip.
7. Conduct
Everyone, riders and captains alike, must:
- treat others with respect, with no harassment, threats, discrimination or abuse of any kind;
- follow the law, including traffic law and public decency rules;
- not carry prohibited or dangerous items, and not damage the vehicle;
- not use the service unlawfully, or manipulate it, its fares or its ratings;
- use in-app chat and the masked phone number for trip matters only;
- not arrange trips outside the app with someone met through it.
8. Captain obligations
- Meet the Transport General Authority's requirements for guidance-app work, including Saudi nationality, a valid driving licence, a valid istimara and insurance, and a vehicle inspection and operating card where required.
- Provide accurate documents and renew them before they expire. We may pause ride offers until they are renewed.
- Drive only the registered vehicle, safely, and keep it in good, clean condition.
- Accept and run trips through the app only, and follow a reasonable route.
- Share your precise location while on duty; it is required for dispatch, trip tracking and the safety button.
- Not keep riders' data or use it for anything beyond the trip.
- Settle commission owed on time.
9. Safety and emergencies
- In an emergency, call the emergency services first [official numbers, such as 911].
- The app may include a safety button and trip sharing. These tools help, but they do not replace the emergency services, and they may not be available in your version.
- When you use the safety button, we record the incident and the trip data it needs, and we may share them with the competent authorities.
- Report any incident or unsafe behaviour through support or at support@n2a01.com.
10. Ratings, reports and account action
- Each side rates the other after a trip. Ratings and reports are used for platform quality and safety.
- We may review, restrict, suspend or ban an account that breaks these terms or the law, to protect others, or while a report is reviewed.
- You can appeal any action through support.
11. Intellectual property
The apps, the Farrah name and logo, and their design belong to us or our licensors. We give you a personal, limited, non-transferable licence to use the apps under these terms. You may not copy, modify or reverse-engineer them except as the law allows.
12. Limits of liability
- We provide the apps as they are. We work to keep them available, but do not promise they will be free of faults or interruptions.
- To the extent the law allows, we are not liable for indirect or consequential loss, loss of profit, or loss of data.
- To the extent the law allows, our liability to you for a trip does not exceed that trip's fare [cap — to be confirmed by Legal].
- Nothing in these terms limits any liability that cannot be limited by law.
- Lost items: we help you reach the captain, but we are not responsible for items left in a vehicle.
13. Ending use and deleting your account
You can stop using the apps and ask for your account to be deleted at any time, in the app or on the account deletion page. Deletion deactivates and hides the account, and its data is kept by us. You cannot delete during a live trip, and a banned account cannot delete itself. Details are on the account deletion page. Any amount owed before deletion remains owed after it.
14. Governing law
These terms are governed by and interpreted under the laws of the Kingdom of Saudi Arabia. We will first try to settle any dispute amicably through support; failing that, the competent courts of the Kingdom have jurisdiction [city — to be confirmed by Legal].
15. Changes, language and contact
- We may change these terms. We will raise the version number and tell you in the app before any material change takes effect. Using the apps after it takes effect means you accept the changed terms.
- If the Arabic and English texts differ, the Arabic text prevails.
- Contact: support@n2a01.com.