Account deletion

• Version 0.1 (draft)
• Effective date: [set on legal approval]
• Last updated: 15 November 2026

What deletion does

• Your account is deactivated and hidden at once from both the rider and the captain app, and you are signed out on every device.
• Your data is kept by us; it is not deleted. Deletion hides the account; it does not erase its data.
• Your mobile number stays bound to the hidden account, so no new account can be made with it. Signing in with it shows that the account was deleted and asks you to contact support.
• Restoring: support can restore your account at any time after verifying who you are. You then sign in again.
• Destruction of your personal data on request is not available at present. We will update this page when it is.

In the Farrah (rider) app

1. Open Settings.
2. Choose Delete account and read the warning.
3. Confirm the request, then verify it is you on your device.
4. The app confirms the request was recorded. Tap to acknowledge.

In the Farrah Captain app

1. Open Settings, then Privacy and data.
2. Choose Delete account and read the warning.
3. Tap Confirm account deletion, then verify it is you on your device to send the request.

On the web

If you no longer have the app, use the web deletion page:

1. Enter your registered mobile number.
2. Enter the 6-digit code sent to you by SMS.
3. Choose a reason, then select Deactivate and hide my account.

When a request is refused

• During a live trip: try again after it ends.
• A banned account cannot delete itself: contact support.

Questions

Write to support@n2a01.com. For what we keep and why, see the privacy policy.